Privacy Policy

Level 1 Digital (“Company”, “we”, “us”, or “our”) is committed to protecting the privacy and personal information of the individuals who visit our website (“Website”). This privacy policy (“Privacy Policy”) explains how we collect, use, disclose, and safeguard your information when you access or use our Website. By using our Website, you consent to the collection and use of your information as described in this Privacy Policy.

1. Information We Collect

1.1 Personal Information: When you visit our Website or interact with us, we may collect certain personally identifiable information that you provide voluntarily. This may include your name, email address, telephone number, and any other information you provide to us.

1.2 Non-Personal Information: We may also collect non-personal information about your visit to our Website, such as your IP address, browser type, device information, and the pages you access. Non-personal information does not directly identify you and is used for statistical purposes to analyse trends and improve our services.

2. Cookies and Other Tracking Technologies

Our Website may use cookies, web beacons, and similar tracking technologies to enhance your experience and collect information about your browsing activities. Cookies are small files stored on your device that enable us to recognise your browser and remember certain information. You can choose to disable or delete cookies through your browser settings, but please note that some features of our Website may not function properly if cookies are disabled.

3. How We Use Your Information

We may use the information we collect for the following purposes:

a. To provide and maintain our Website, including to personalise your experience and improve our services;
b. To respond to your inquiries, provide customer support, and address any issues or concerns you may have;
c. To send you newsletters, marketing communications, or promotional materials that may be of interest to you (you can unsubscribe at any time);
d. To analyse usage trends, gather demographic information, and conduct research to better understand our users’ needs and preferences;
e. To detect and prevent fraud, unauthorised access, or other potentially illegal activities.

4. Disclosure of Your Information

We may disclose your personal information as follows:

a. With your consent or as otherwise agreed upon by you;
b. To trusted third-party service providers who assist us in operating our Website, conducting our business, or providing services on our behalf;
c. If required by law or in response to a valid legal request from a government authority;
d. To protect the rights, property, or safety of our Company, our users, or others as permitted or required by law.

5. Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by applicable law.

6. Security of Your Information

We have implemented security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. However, transmission of data over the internet carries with it risks, and as such the absolute security of your data cannot be guaranteed. In particular, you acknowledge that in using our Website and services, your data may be transmitted to service providers and/or sub-contractors across the world.

7. Third-Party Links and Websites

Our Website may contain links to third-party websites or resources. We are not responsible for the privacy practices or the content of these third-party websites. We encourage you to review the privacy policies and terms of these third parties before providing any personal information.

8. Children's Privacy

Our Website is not intended for individuals under the age of 18 (“Children”). We do not knowingly collect or solicit personal information from Children.

9. Changes to this Privacy Policy

We reserve the right to update or revise this Privacy Policy from time to time. Any changes we make will be posted on this page, and such changes will take effect immediately. Please review this Privacy Policy periodically for any changes.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the privacy practices of our Company, please contact us at director@level1digital.com.